Our Policies


Safety-Training-Products.com | CD-ROM Training Programs | Video Training Programs | CPR Mannequins | How to Order | Our Policies

Safety-Training-Products.com business and ordering policies

Shipping and Handling

We attempt to ship your order as soon as we receive payment.

We accept most major credit cards over the telephone (760-944-1048). We also accept checks, and paypal. Sorry, we do not accept purchase orders.

We offer the following shipping methods:

FedEx Ground Delivery
Express U.S. Mail (for P.O. boxes)

Please call 760-944-1048 for shipping costs, for special shipping needs, or if you need help placing an order. Hours are 9:00am - 5:00pm Pacific Time.



One year limited warranty on all products. 20% restocking fee on all returns; shipping & handling paid by customer each way. Only unopened, unused products accepted for return.

FedEx & UPS cannot deliver to PO Boxes, so please provide a physical address, or click this line to email for quotes on other shipping methods!

Shipping fees are for the 48 contiguous US States only. 

We offer shipping worldwide, but rates will vary to other areas. 

48 State orders are usually shipped within 48 hours via FedEx Ground or similar carrier. Delivery guaranteed in 3-14 business days, barring unforeseen circumstances. In the event of outside circumstances preventing us from maintaining this policy, we will contact you via the email address or telephone number you provide us with your order.

Customers may request quotes for Express shipping. Express delivery quotes begin the day after order and payment are received.

One year limited warranty on all products. 

Product & Pricing are subject to change and/or substitution without notice. 

20% restocking fee on all returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling paid by customer each way. 

Videos & Oxygen cannot be returned. 

Cancellations must be received before order is processed.

Returns for reasons other than defective merchandise must be approved and returned within 30 days of purchase date. 

We accept MasterCard, Visa, American Express, and Discover  orders.

Do you have any questions? Send us an e-mail at:


Have a safe day!